Levels of influence

26Jun09

In one of our big department gatherings at a former employer, a senior manager under whom our organization had recently been re-organized laid out these stages or levels of influence.  She drew it as a pyramid, and if you like to look at it that way, fine with me… I’m going to describe it in [...]

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Agile development and tech pubs

12Jun09

I’m finally following up on the Agile tech pubs webinar hosted by CIDM and presented by Bill Gearhart and Mike Wethington on May 14th (nearly a month after the fact, but better than never!).   Mike and Bill were also kind enough to answer some follow-up questions for me, and those answers and insights are reflected [...]

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Three mini-posts

17May09

A few interesting tech pubs-related events for me this week:

a terrific case study webinar on doing tech pubs within an Agile development model, hosted by CIDM and presented by Bill Gearhart and Mike Wethington
a LinkedIn discussion I started on the topic of socializing technical content that fizzled, which was illuminating in its own way
an article [...]

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Closed channels and open books

13May09

I’ve had more than a few documentation/customer support issues over the past year that resulted in extraordinary frustration.   It seems that more and more, business are designing closed channels, such as telephone, email, web-based support, FAQs, and chat, for supporting their customers.  These systems provide the illusion of being open and dialectic, but I don’t [...]

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