Three mini-posts

17May09

A few interesting tech pubs-related events for me this week:

a terrific case study webinar on doing tech pubs within an Agile development model, hosted by CIDM and presented by Bill Gearhart and Mike Wethington
a LinkedIn discussion I started on the topic of socializing technical content that fizzled, which was illuminating in its own way
an article [...]

Filed under: Best Practices, Collaboration, Personalization, ROI   |  Leave a Comment

Closed channels and open books

13May09

I’ve had more than a few documentation/customer support issues over the past year that resulted in extraordinary frustration.   It seems that more and more, business are designing closed channels, such as telephone, email, web-based support, FAQs, and chat, for supporting their customers.  These systems provide the illusion of being open and dialectic, but I don’t [...]

Filed under: Best Practices, War Stories   |  Leave a Comment

Renewed respect

06May09

I’ve been away for awhile, and I’m back with no excuses or rationalizations. I didn’t lose interest in my chosen subject, but I did, I’m afraid, lose interest in the actual work of writing the blog.  Not that it’s all that difficult to write, and as my own blog-boss, I’m not that hard to please… [...]

Filed under: Uncategorized   |  2 Comments